Do you provide 24/7 support?

Do you provide 24/7 support? 2018-06-05 07:35 | Views: 157

Please review our support SLA:

You agree that we can not provide 24/7 support, as we do not charge for our services. We aim to respond to all tickets within 12 hours (24 Hours for Activation Team). However we are reliant on our sponsors to provide advanced support, such as resyncing FTP Accounts or restarting Apache, as we are not an administrative user of the servers, so responses for these tickets could take longer. If you require 24/7 support, we advise using a 24/7 managed web hosting service, we do not currently have ability to provide this services.


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